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Cancellation & Returns

Cancellation & Returns

NOTE:

Please contact Wire Antennas UK  prior to return

Items Not Required

Please contact us prior to return.

We provide as much information about our products as possible to assist you in making an informed purchasing decision. However, you may return any of the goods delivered to you within 14 days of the date of delivery, to our contact address and sent freight prepaid to:

Wire Antennas UK
11 Ilynton avenue,
Firsdown,
Salisbury
SP5 1SH

To enable us to issue credit for returned goods, the goods must be in their original condition and packaging in order that they are fit for resale. If the packaging is damaged in any way the credit may incur a handling charge.

Specially Ordered

Any item which has been specially ordered by Wire Antennas UK on your behalf cannot be returned unless by prior agreement. Special orders, if accepted for return, may incur a re-stocking charge which can be up to 20%.

We cannot accept proof of posting of returns as confirmation of delivery.

Web Orders

Any sum debited to us from your credit card, less the cost of postage and packing and any applicable re-stocking charge, will be re-credited to your account within 30 days. Orders, other than special orders, can be cancelled at any time prior to despatch and will not incur any charges. Orders cancelled following despatch should be returned by you, following the guidance given above. Failure to sign for a delivery will result in a charge of £15 being deducted from your card. This covers the charge levied by the carrier to return the goods to ourselves. The outward carriage (minimum £10.00) will also be deducted. Cancellation of orders must be sent by e-mail sales@wireantenas.co.uk . Images on the website are for illustration purposes only and specific requirements in terms of specification should be confirmed prior to ordering.

Damaged, Faulty or Incorrectly Supplied Items


If any of the goods supplied by us are damaged, faulty or incorrectly supplied you should advise us by email to sales@wireantenas.co.uk within 48 hrs. We will arrange for the collection of such goods from you. We will also arrange for replacement goods to be supplied to you if required.